Terms and condition for sale of goods
These general terms define the terms and procedures by which the company Alice Previati DI sells its products via the site portal www.TuscanyFair.com and regulate the purchase of these products.
We invite users to read carefully these General Terms before registering and before starting to use the services.
In addition, users can request a copy in PDF format by providing a valid and adequate email address as the destination.
In these Conditions of Sale Alice Previati DI is referred to as: ‘the Seller’, the 'Site Manager' the vendor or the supplier with office in via F.lli Biancalani 13 51037 Montale PT P.IVA 01977170479 e C.F. PRVLCA00C59G713F registered at Camera di Commercio Industria Artigianato e Agricoltura di Pistoia num. REA PT – 195918 .
The person, firm or company placing the order as ‘the Buyer’ or the customer.
‘Contract’ means this contract for the sale and purchase of the goods.
‘Goods’ means the goods and the products which the Seller is to supply in accordance with these conditions.
'Conditions’ means these Conditions of Sale.
To use the Services you have to register and then create your own personal account providing some personal information, indicating a valid e-mail address and, in general, completing the registration process.
Registered Users undertake to promptly update the data provided during registration in case of changes and changes occurred later. Registered Users are solely responsible for the veracity, completeness, accuracy and updating of this information.
Assuming the good faith of the customer and the impossibility of verifying the data entered, the Company does not guarantee in any way the identity of the Registered Users.
The User is obliged to maintain the secrecy and security of his e-mail address and password chosen on the registration.
In the event of credentials being compromised, the Registered User is obliged to notify the operator promptly by writing to [email protected], so that it can suspend the Account and avoid unauthorized transactions. The suspension of the Account by the Company requires a minimum period of 1 working day from the date of receipt of the communication.
In no case the Company can be held responsible for costs, expenses or damages incurred by the Registered User against the loss of their Credentials not communicated promptly or incurred during the minimum term of suspension of the Account by the Company referred to in the previous paragraph.
Users may also use the Service without registering or creating a User account, however, this may cause limited availability of certain features or functions.
Conclusion of the sales contract
The customer can purchase the products by identifying them on the information sheets in the pages of the site.
Informations and availability of the products are listed on the presentation page of each product. It is the seller's job to monitor the purchases made and to restore the availability of the products no longer available for purchase.
To proceed with a purchase order the customer must be registered at the site and has communicated all the requested data during registration – name and surname/name, e-mail address, shipping address and any billing data – agreeing to the processing of the same.
Once completed the registration, the customer can select one or more products that he wants to buy from the information sheets on the pages of the site, inserting them in a 'virtual cart'.
The contents of the cart can always be displayed with specific indication of the total price and quantity, before proceeding to the forwarding of the order.
At any time before the order forwarding the customer can exclude the previously selected products by clicking on“delete” or on the previous“”; or add further ones by clicking on “continues the shopping”.
Once the products he intends to purchase have been selected and placed in the shopping cart, the customer will be asked to confirm the address indicated when logging in or registering for the delivery of the products and for billing and then to choose a shipping option.
Registration can also be made after choosing the product you want to buy.
Following the passage“address” and“delivery”, the customer is obliged to declare by placing a flag in the box set up“confirmation of general conditions of sale” his acceptance of the general conditions of sale.
At the end of this phase the customer can choose the payment method among those indicated and provide for a contextual payment.
Clicking on the button“concludes the order” at the end of the procedure started, the customer will carry out the forwarding of the order. Every order placed according to such modalities must be understood, to all the effects, which contractual proposal from part of the customer. The forwarding of the order implies the assumption of the obligation to pay.
To the forwarding of the order by the customer, the seller will confirm the receipt of the order, by sending an e-mail message to the e-mail address communicated by the customer at the time of its registration.
By sending the e-mail the seller will also inform the customer of the acceptance of the order and the detailed summary of the information related to it. In the mail the customer will find a link to proceed to the download in PDF format of the general conditions of sale.
The contract will be considered concluded and therefore the order accepted when the customer will have notice of the acceptance of his own proposal of purchase from part of the seller or, however, after the contextual payment.
The prices of the products indicated on the various pages of the site are shown in euros and include packaging and VAT.
The prices do not include any taxes and duties applicable in the country of destination of the products that will be charged to the customer.
All prices and any additional charges, where applicable, are indicated in the purchase procedure and clearly specified in the order summary form in the "payment" section, as well as in the subsequent order confirmation email and order acceptance.
The seller reserves the right to change the prices of the products that are listed on the site at any time.
Any changes in prices will not however be effective for the customers who have already placed an order.
You can pay for the ordered goods in the following ways and terms:
- Advance bank transfer to Alice previati DI srl.
The bank coordinates will be communicated in the last step of confirmation order where it will be indicated also the causal that will have to be inserted in the transfer.
The products ordered will be shipped after receipt of the transfer by the operator.
If the transfer is not received within 5 days of the order the same will be cancelled.
- Visa, Mastercard and American Express credit cards
- Paypal System
- Paypal system with Visa and Mastercard credit cards.
If the payment of the products is not made within 5 days from the order date, unless otherwise agreed between the customer and the seller, the order will be cancelled and, if necessary, the purchase procedure must be repeated.
Timing and shipping
The delivery times are on average 3 working days and are not longer than 10 days from the day of transmission of the order. The invoice will be issued to the customer/consumer in the parcel sent and by e-mail, using the data provided by the customer
The purchased products will be sent to the address indicated by the customer.
Shipping costs change from carrier to carrier and according to weight.
At the time of delivery the customer is asked to check that the packaging is intact and not damaged. Any tampering or damage must be immediately notified to the carrier and written on the delivery sheet.
In the event that the goods arrive visibly damaged, the customer/consumer has the obligation to collect the parcel by signing the receipt with reservation, otherwise it will not be possible to request any refund to the courier.
In the event of a shipment refusal, the Site Manager may request the customer the full amount of the shipping costs and the cost incurred for the return to the sender of the goods.
The Company reserves the right to carry out the delivery of the products related to the same order in more deliveries without additional charge to the customer.
Special terms and conditions of delivery must be agreed in advance by email or telephone and accepted by both parties.
Any special offers or promotions shall be valid until they expire or until the products covered by the promotion are not out of stock.
No claim for refund relating to the products delivered, non-delivery of the products or for other reasons may exceed the amount of the purchase price of the products that generated the claim for refund.
Limitation of liability
The Company assumes no responsibility for:
- failure to deliver or delayed delivery, due to unforeseen circumstances or force majeure such as strikes, public authority measures, rationing or shortages of energy or raw materials, transport difficulties, fires, floods, floods
- faults or malfunctions related to the use of the internet outside its control
- any fraudulent and unlawful use that may be made by third parties, credit cards, cheques and other means of payment upon payment of the purchased products
- delays in deliveries of goods purchased due to stock shortages at the supplier or due to closure periods for holiday periods or other cases due to force majeure.
Exercise of the right of withdrawal
The consumer has a period of 14 (fourteen) days to withdraw from the contract without having to provide any reasons. The withdrawal period referred to in subparagraph shall terminate after fourteen days from the day on which the consumer or a third party other than the carrier and designated by the consumer acquires physical possession of the goods.
To terminate the contract, the consumer may:
- use the withdrawal form
- present any explicit statement of its decision to withdraw from the contract
The communications must be sent to: %%% or sent by e-mail to the following addresses: %%%
it is necessary that the communication be sent before the expiry of the withdrawal period (14 days) and that the product is returned to the seller in the 14 (fourteen) days following the date on which he communicated to the trader his decision to withdraw from the contract.
Effects of exercising the right of withdrawal
The seller or the company reimburses all payments received in respect of the product for which the consumer has exercised the right of withdrawal, excluding the costs of delivery of the goods (including those for his return in the event of withdrawal), within 14 Days from receipt of the notice relating to the exercise of the right of withdrawal.
The consumer must return the products to the seller by delivery without undue delay and in any case within 14 (fourteen) days from the date on which he disclosed the withdrawal.
The consumer will support the direct costs of returning the goods.
The seller shall reimburse only when the product will be received in the same conditions of receipt, not used and completely intact in all its parts, provided with the original packaging.
In default the withdrawal will be ineffective and the seller shall provide the sender with the goods purchased with charge at the same of any shipping charges.
Exceptions to the right of withdrawal
The right of withdrawal shall not apply in the case of:
-Supply of sealed goods which do not lend themselves to be returned for hygienic or health-related reasons and which have been opened after delivery;
-supply of goods liable to deteriorate or expire rapidly;
-supply of goods which, after delivery, are inextricably mixed with other goods;
-Provision of custom-made or clearly customized goods;
Author's rights of content
All content present or made available through the Site and the Platforms in the form of texts, graphics, logos, icon buttons, images, audio files, digital downloads, data collections and software, lists or other databases, are owned by the Company or its content providers and are protected by Italian laws and international laws on copyright, industrial law and database rights.
It is not allowed to download and reuse texts and photographic material produced by the Company without the express written consent of the Company and any content authorised and used by users must clearly indicate the owner of intellectual property.
If disputes of any nature arise between Alice Previati DI and the consumer, arising from the General Conditions of Contract and Sale, the only competent court is that of Pistoia.
These General Conditions of Contract and Sale are governed by Italian law and in particular by Legislative Decree 9 April 2003 n. 70 on certain aspects of electronic commerce as well as under Directive 2013/11/EU and art. 14 Reg. 524/2013/EU and subsequent amendments made by D. Lgs. 21 February 2014, n. 21..
For any information, complaint or assistance we provide the following contacts: [email protected]